News for 'customer experience'

AI & automation to play a crucial role for retail industry in 2025

AI & automation to play a crucial role for retail industry in 2025

Rediff.com30 Dec 2024

With the rapid evolution of channels like quick-commerce and the emergence of ONDC, the Indian retail industry is 'cautiously optimistic' for 2025, in which new-age technologies such as AI and automation will play a crucial role, driving efficiency and personalisation.

15 Fastest-Growing Job Skills In India

15 Fastest-Growing Job Skills In India

Rediff.com20 Mar 2025

Despite the dominance of AI, creativity and innovation are the most in-demand skills, reveal LinkedIn's Skills On The Rise 2025 report.

The Teen Who Built A Tax Education Game

The Teen Who Built A Tax Education Game

Rediff.com5 Aug 2025

Manas Sood, a Class 12 student from the Delhi Public School, has distributed 2,650 boxes of Tax City Education and empowered over 12,000 students from 52 schools across India. His aim? To help young Indians understand taxes and become financially literate.

How To Handle A Competitive Colleague?

How To Handle A Competitive Colleague?

Rediff.com17 Apr 2025

rediffGURU Kanchan Rai, founder of the Let Us Talk Foundation, offers career advice on how to deal with a competitive colleague in a professional manner.

This is How Traders Track Multibagger Stocks

This is How Traders Track Multibagger Stocks

Rediff.com9 Jul 2025

A multibagger stock multiplies its original investment several times, delivering returns of 100%, 200%, or even higher. The excitement of finding such wealth creators is undeniable, but the process of identifying them is far from simple. It requires a careful blend of research, patience, and the right set of tools.

Ola Electric Hits Speed Bumps On Road to Future

Ola Electric Hits Speed Bumps On Road to Future

Rediff.com19 Jun 2025

Clearly, some of the bullishness of the early days has gone missing. Ola's market share is slipping amid rising competition from incumbents like Bajaj Auto and TVS.

Narrow escape for Srinagar-bound IndiGo flyers as flight hits hailstorm

Narrow escape for Srinagar-bound IndiGo flyers as flight hits hailstorm

Rediff.com22 May 2025

Videos of the moments of turbulence shared on social media showed panic-stricken passengers could be heard making religious supplications as the plane swayed.

Govt holds safety review after Air India crash, flight disruptions

Govt holds safety review after Air India crash, flight disruptions

Rediff.com20 Jun 2025

The ministry also said it remains committed to full transparency relating to the ongoing investigation and will follow all mandated protocols and norms in the larger interest of the highest standards of passenger Safety and convenience.

'Design products to suit customers'

'Design products to suit customers'

Rediff.com19 Feb 2005

Companies should focus on creating customer experiences for building brands rather than concentrating on products and services, a management expert said in Chennai.

Why 500,000 Indians Visited Vietnam

Why 500,000 Indians Visited Vietnam

Rediff.com3 Jul 2025

Stunning landscapes, natural beauty, clean beaches, cultural wealth, mouth-watering food, shopping options, safety for solo travellers, warm hospitality, easy visas, and connectivity make Vietnam a must-visit destination, discovers Ramesh Menon.

Rare earth inventories may run dry by mid-July

Rare earth inventories may run dry by mid-July

Rediff.com13 Jun 2025

Inventories of rare earth magnets used in critical automotive components - particularly electric vehicle (EV) traction motors and power steering systems - could run dry by mid-July this year, according to rating agency Icra.

'We're the largest gig worker employer in country'

'We're the largest gig worker employer in country'

Rediff.com25 Jun 2025

'Today, we have 2 million active drivers earning through our platform every month.'

Telcos seek easing of 'stringent quality of service' norms

Telcos seek easing of 'stringent quality of service' norms

Rediff.com10 Jan 2025

Continuing to push back against the stringent quality of service (QoS) norms brought in by the Telecom Regulatory Authority of India (Trai), telcos have informed the Department of Telecommunications (DoT) that collection and submission of monthly and site-to-cell-level data should be eased, officials and industry sources said. In place since October last year, the QoS norms call for data for network availability, call drop, voice packet drop rate in uplink and downlink, among other parameters, to be collected at the cell level.

Mercedes Rules Luxury Cars Segment

Mercedes Rules Luxury Cars Segment

Rediff.com21 Dec 2024

For the first time in history, the luxury car market is poised to cross the sales mark of 50,000 units in 2024, with Mercedes leading the way

Hailstorm horror: IndiGo pilot's request to use Pak airspace rejected

Hailstorm horror: IndiGo pilot's request to use Pak airspace rejected

Rediff.com22 May 2025

An IndiGo flight from Delhi to Srinagar encountered severe turbulence after a sudden hailstorm. The pilot requested permission from Lahore Air Traffic Control to use Pakistani airspace to avoid the turbulence, but the request was rejected. The flight, carrying over 220 passengers, including Trinamool Congress MPs, landed safely at Srinagar Airport. The incident is being investigated by the Directorate General of Civil Aviation (DGCA).

RCB's Suyash thrives on clarity and team support

RCB's Suyash thrives on clarity and team support

Rediff.com30 May 2025

'My coaches gave me just one role, which is to hit the stumps, whether I bowl legbreak, googly, flipper or any other variation.'

AC prices likely to go up by 4-5% due to component shortages

AC prices likely to go up by 4-5% due to component shortages

Rediff.com18 Mar 2025

As temperatures shoot up this month signalling an early onset of summer, sales of air conditioners (AC) are set to increase, with companies expected to hike the prices of ACs by 4-5 per cent due to component shortages. Leading players like Haier and Bluestar and suppliers like EPack Durables have raised their production capacities to meet the 25-30 per cent rise in demand expected in the coming months.

'This Year, We Will Commence Full Refit Of B787s'

'This Year, We Will Commence Full Refit Of B787s'

Rediff.com16 Jun 2025

'That refresh programme -- because they are big aircraft and we cannot ground them all at the same time -- will last well into 2027.'

Realty firms eye revenue upside, portfolio diversification from data centre boom

Realty firms eye revenue upside, portfolio diversification from data centre boom

Rediff.com24 Jun 2025

Data centres are increasingly becoming a key part of the real estate landscape, as reality firms - with rich expertise in land acquisition, construction and dealing with government approvals - are seeing them as opportunities to build long-term assets with continuous revenue flow.

'We want to grow better than industry, mindful of biz quality'

'We want to grow better than industry, mindful of biz quality'

Rediff.com3 Jan 2025

'Health and motor insurance will continue to be our two most important segments'

What fintechs must do to scale up presence of e

What fintechs must do to scale up presence of e

Rediff.com24 Feb 2025

Non-banking entities such as fintech firms will have to tap into use cases beyond peer-to-peer (P2P) and peer-to-merchant (P2M) transactions to scale up the presence of the retail version of the central bank digital currency (CBDC), which is also known as the e, said industry players. These use cases will enable programmable transactions across domains, including the government's direct benefit transfer (DBT) schemes, with subsidies restricted to specific purposes such as food coupons, hospital bills, fertilisers, pesticides, and cross-border remittances.

Terrorism Premiums To Drop 15% From April 1

Terrorism Premiums To Drop 15% From April 1

Rediff.com31 Mar 2025

'India has not faced a major terrorism loss since the Mumbai terrorist attacks in 2008.'

Illegal online betting growing fast in India

Illegal online betting growing fast in India

Rediff.com2 Jun 2025

Lacking basic safeguards and regulations, India is fast emerging as a hub for illegal online betting and gambling market, with the top 15 such unauthorised platforms logging an alarming over 5.4 billion visits in FY25, according to a report by public policy think-tank on consumer sovereignty.

M&M, Adani Total Energies join hands to set up EV charging infra

M&M, Adani Total Energies join hands to set up EV charging infra

Rediff.com21 Mar 2024

Mahindra & Mahindra on Thursday said it has tied up with a unit of Adani Total Gas to establish electric vehicle charging infrastructure across the country. The auto major and Adani Total Energies E-Mobility Ltd (ATEL) have inked a memorandum of understanding (MoU) in this regard. The MoU sets a roadmap for the creation of an expansive EV charging infrastructure across the country, it added.

What Tech Risks Will the World Face in 2025?

What Tech Risks Will the World Face in 2025?

Rediff.com12 Feb 2025

While advancements in biotechnology hold immense promise for health and innovation, they also come with significant risks if misused.

Costao Review: Dynamic Nawaz

Costao Review: Dynamic Nawaz

Rediff.com30 Apr 2025

Sejal Shah's flatly-narrated timeline would probably serve better as a documentary, observes Sukanya Verma.

Why So Much Hatred For English?

Why So Much Hatred For English?

Rediff.com21 Jul 2025

There is no guarantee that if we speak in only Indian languages, all our faults will be washed away and India will shine. Why then do they bully and belittle the English-speaking? asks Shyam G Menon.

Lava dials up ambitions for smart wearables market

Lava dials up ambitions for smart wearables market

Rediff.com20 Aug 2024

With the recent launch of smartwatches, home-grown smartphone maker Lava is looking to secure a strong foothold in the Indian wearables market. The company aims to capture up to 20 per cent of this segment over the next few years, according to a senior executive.

Banita Looks Stunning At SAG Awards

Banita Looks Stunning At SAG Awards

Rediff.com25 Feb 2025

Banita Sandhu attended the Screen Actors Guild Awards on Sunday, February 23, at the Shrine auditorium in Los Angeles.

From warehouses to local stores: Ola Electric shifts gear

From warehouses to local stores: Ola Electric shifts gear

Rediff.com30 Apr 2025

Amid the ongoing controversy in Maharashtra over Ola Electric stores operating without a trade certificate, sources at the Bengaluru-based electric two-wheeler manufacturer said the company is currently transitioning from a centralised warehouse model to a retail-focused approach. They emphasized that Ola Electric is ensuring all regulatory compliances are being met during this shift.

Honda Motorcycle and Scooter launches Activa in electric avatar

Honda Motorcycle and Scooter launches Activa in electric avatar

Rediff.com27 Nov 2024

Honda Motorcycle and Scooter India (HMSI) on Wednesday forayed into the fast-growing domestic electric mobility market with the introduction of e-scooters, ACTIVA e: and QC1, with swappable and fixed batteries. With this, the Japanese two-wheeler maker will now be competing with other legacy players such as Bajaj Auto, Hero MotoCorp, TVS Group as well as pure EV players like Ather and Ola, who already have a good presence in the segment, which is growing at 34 per cent year-on-year.

'Ready To Launch 5 products In 18 Months'

'Ready To Launch 5 products In 18 Months'

Rediff.com5 Jun 2025

'We recently launched Yesintek in the immunology space.'

Royal Enfield announces 1st assembly unit in Bangladesh

Royal Enfield announces 1st assembly unit in Bangladesh

Rediff.com23 Oct 2024

Indian motorcycle maker Royal Enfield on Tuesday announced starting a manufacturing unit and a showroom in Bangladesh, marking a major industrial development in the neighbouring country where the former prime minister Sheikh Hasina fled in August after weeks-long protests against her. The manufacturing facility in Chauddagram in Cumilla district is Royal Enfield's sixth outside India and besides the one in Tamil Nadu. Royal Enfield, the global leader in the mid-size motorcycle segment, has set up the facility in collaboration with IFAD Motors.

Why You May Get An I-T Notice

Why You May Get An I-T Notice

Rediff.com17 Jun 2025

'Most tax notices arise not from wrongdoing, but from unintentional mismatch or ignorance.'

'Illegal Gambling Sites Are National Security Threat'

'Illegal Gambling Sites Are National Security Threat'

Rediff.com2 Jun 2025

'Illegal gambling operators are systematically exploiting India's advertising and payment infrastructure, siphoning off crores of rupees from outside the country.'

Cold coffee: Starbucks sacks CEO Laxman Narasimhan

Cold coffee: Starbucks sacks CEO Laxman Narasimhan

Rediff.com13 Aug 2024

In a surprise move, struggling multinational coffee chain Starbucks on Tuesday announced the appointment of Brian Niccol as chairman and chief executive officer replacing Indian-origin CEO Laxman Narasimhan who is stepping down.

'Will Learning AI Help Me As An Entrepreneur?'

'Will Learning AI Help Me As An Entrepreneur?'

Rediff.com28 May 2025

Dr Ganesh Natarajan, a special guest on rediffGURUS, has been addressing questions from Rediff readers, about how to grow professionally, how women can achieve leadership roles in Indian companies, and what it takes to succeed as an entrepreneur.

'India one of the attractive markets for AI-led solutions'

'India one of the attractive markets for AI-led solutions'

Rediff.com16 Apr 2025

'The country is a good test bed for enterprise adoption, but to scale rapidly, companies will need to look outside the country for customers.'

After 15 months, RBI allows AmEx to acquire new credit card customers

After 15 months, RBI allows AmEx to acquire new credit card customers

Rediff.com25 Aug 2022

The Reserve Bank of India has on Wednesday lifted the ban on new customer acquisition by American Express which was imposed with effect from May 2021 due to non-compliance with local data storage norms. "In view of the satisfactory compliance demonstrated by American Express Banking Corp. with the Reserve Bank of India (RBI) circular dated April 6, 2018, on Storage of Payment System Data, the restrictions imposed, vide order dated April 23, 2021, on onboarding of new domestic customers have been lifted with immediate effect," RBI said. Similar bans were imposed on Diners Club International and Mastercard previously.

Maruti Suzuki unveils first electric SUV eVITARA

Maruti Suzuki unveils first electric SUV eVITARA

Rediff.com17 Jan 2025

Speaking at the unveiling of the model at the Auto Expo, held as part of the Bharat Mobility Show, Suzuki Motor Corporation representative director and president Toshihiro Suzuki said the electric SUV would be exported to various regions, including Europe and Japan. Suzuki Motor Corporation, which has around 58 per cent stake in Maruti Suzuki India, plans to make India a global production hub for the model.